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You asked: What do I do if I don't receive the text message with my single-use security code

We matched that to: What do I do if I don't receive the text message with my single-use security code?

Here are a few steps to try, if you don't receive the text message.

  • Use "Resend Code" to give it another try
  • Request the code to deliver via phone call
  • Try an alternate number, if you have one registered

If the issue persists, it could be that you may be unable to receive short code via text due to "short code block" on your mobile device. It's easy to diagnose on your phone, even if you're currently getting SMS from friends and family.

  • Send a text to our TD Short Code (72585) that says "HELP"

If the message cannot be sent, then it's likely that short codes are blocked on your phone.

To remove the block, you will have to call your mobile service carrier. Ask them to have Common Short Code Blocking turned off.

IMPORTANT: Make sure your carrier does not turn off Premium Short Code Blocking. If they do, you could incur charges and continue to be unable to receive single-use security codes from Online Banking. You only want Common Short Code Blocking turned off.

Learn more about Single-Use Security Codes

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